FAQ’s

How do I place my order?

Simple!, Simply choose your size specs, colour, canvas wrap then upload your file! Please do not hesitate to contact our live chat for further assistance!

What is the quality of the materials used?

We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design, or printing will be fully refunded or reproduced and shipped with no additional cost to you.

I have a large commercial order. Can you give me an even bigger discount?

Yes, we offer even more attractive rates for large and bulk orders. Please contact our live chat service or email us at hi@createacustomcanvas.com.

How long does delivery take?

We generally dispatch orders within 2-3 business days, however, a final delivery date purely depends on the destination address. We provide a tracking number on all orders which can be traced via USPS.com

How many colors can I use?

We do not charge for the use of additional colour so go crazy and get creative!

What If the color on the canvas is not as I expected?

Our printers are calibrated accurately to print right colors. Our products are printed RGB, and we will make every effort to match the color of your design. In rare cases, some colors might have some variation. This will not be considered production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth, or tone. We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece. We will address this situation on a case-by-case basis. Please make sure to put special instructions if you are very specific on acertain color.

Couldn’t find your answer? No problem, send us a email! Please allow up to 24 hours for your email to be responded to.

We would love to hear from you!